This policy explains how RentalFriend collects, uses, and protects your information.
Last updated: December 2025
RentalFriend acts solely as a facilitator of peer-to-peer interactions. Users are responsible for the information they choose to share during sessions. We do not guarantee confidentiality between users and are not responsible for user conduct.
Data Protection
We use reasonable administrative, technical, and organizational safeguards to protect user information.
No Sale of Data
We do not sell or rent personal data to advertisers or unrelated third parties.
Session Privacy
Sessions are intended to be private between participants, subject to safety, moderation, and legal requirements.
Minimal Collection
We collect only information necessary to operate and improve the platform.
Information We Collect
Account Information
• Name, email address, and account identifiers
• Profile details you choose to provide
• User role and availability settings
Usage & Technical Data
• Session metadata such as duration and timestamps
• Device, browser, and diagnostic information
• Payment metadata processed by third-party providers
How We Use Information
→ To operate and maintain the platform
→ To process payments and payouts
→ To prevent fraud, abuse, and safety violations
→ To provide customer support
→ To comply with legal and regulatory obligations
Important Clarifications
✓ We do not sell user data.
✓ We do not intentionally monitor private conversations.
✓ Session data may be logged or reviewed for safety, dispute resolution, or compliance purposes.
✓ We may share limited data with service providers such as payment processors, hosting services, and analytics tools.
Data Security
We implement reasonable security measures consistent with industry standards. However, no system is completely secure, and we cannot guarantee absolute protection.
Your Privacy Requests
You may request access, correction, or deletion of your account data. Requests are subject to identity verification and legal or operational limitations.
Data Retention
• Data is retained while accounts remain active.
• After deletion requests, data may be retained for a reasonable period to satisfy legal, security, or payment obligations.
• Backup retention follows internal security and recovery policies.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of RentalFriend constitutes acceptance of the updated policy.